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    Welcome to the HCSD Information Technology Help Desk 
     
    The Technology Department provides technical support services to all students and staff in the Hinds School District. Internet access, curriculum software and other essential electronic resources are served over a fiber-optic network connecting our ten schools and district administration building. Technology has become a vital tool in all aspects of the educational process throughout the entire organization. Schools are equipped at every level with a wide-array of computing devices in both classroom and lab model settings.  This year we will introduce a 1: take home initiative for studnets in grade 6-12 as well as a 1:1 in school initiative for studnets in grades Pre-K thru 5.   Many staff members seamlessly integrate technology into the teaching and learning process. Through our support of these technology initiatives, we continue to strive to meet the needs and expectations of our staff and students in our endeavor to ENGAGE • EMPOWER • ENSURE • EXCELLENCE
     
     

    We are a technical support team that provides prompt, knowledgeable and courteous computing support services over the telephone and on-site, through work orders, telephone calls and emails to the employees and board members of the Hinds County School District.  I.T. Help Desk is the central point of contact for iPad/MacBook repair or questions, TaTrack, INow, District Website, Password assistance, etc. where all I.T. problems can be reported and questions can be answered. We will attempt to resolve the issue on the first call.  If I.T. Help Desk cannot resolve the issue, we will escalate to second level, third level, or be directed to the appropriate person or department.


    Hours of Operation:
    Monday thru Thursday 8:00 AM to 4:00 PM

    Password Reset Support
    Margaret Brown
    601.857.7010 

    Chalkable Support
    Deborah Pigford
    601.857.7022 

    Instructional Support
    Cynthia Wallace, Ph.D
    601.857.5222


    601.857.8548 (fax) 

     

    For HCSD employees:

     support

    TaTrack Portal
    (Click Here)

    If you are a non-district employee and have a HCSD technology issue that needs to be resolved please include the following information when you call/email:

    1. Your full name
    2. Your non-district location
    3. Your contact information (phone or email)
    4. Basic overview of the issue
    5. iPad or MacBook serial number
    6. iPad or MacBook HCSD asset tag number

     

     

     

    TECHNOLOGY

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    Lisa Jones
    Director
    601.857.7020
    Margaret  Brown
    Tech Resource Spec.
    601.857.7010
    Deborah Pigford
    Data Manager
    601.857.7022
    Cynthia Wallace
    Technology Coach
    601.857.5222
Last Modified on July 24, 2018